Refund Policy

Games VLP provides a digital service offering subscriptions, tokens, and related digital deliverables (the “Service”). This Refund Policy applies to all purchases of the Service made through Games VLP. For help with an order, use the support page.

• Subscriptions, tokens, digital deliverables, and related services delivered through the Service.
• Digitally delivered access or work product, not a physical shipped good.
• Subscriptions, tokens, and services that may be activated or begin promptly after purchase.

Because Games VLP offers digital products and services that can be activated or started quickly, purchases are generally non-refundable once delivery has started, access has been granted, files have been sent, or the Service has begun.

We may approve a refund, partial refund, service credit, or adjustment in situations such as:

• Duplicate charge for the same order.
• Unauthorized purchase claim, subject to review and payment processor rules.
• Technical failure where paid digital access or files were never delivered.
• Provider-side inability to deliver the purchased Service within the stated scope for reasons not caused by Client delay, missing information, or third-party platform restrictions.
• Verified billing error or materially incorrect charge amount.

Refund decisions are case-by-case and may require documentation, timestamps, platform details, or payment evidence.

Refunds are not typically provided for:

• Change of mind after purchase.
• Services already performed or consumed through the Service, including research, configuration, or revisions.
• Delivered digital files or deliverables.
• Client delay in providing content, credentials, approvals, access, or required responses.
• Third-party platform limitations, outages, account restrictions, or policy changes outside Provider control.
• Mismatch between purchased scope and unpurchased custom requests.

1. 1Submit your request through your official Games VLP support channel.
2. 2Include your name, purchase email, order date, and a clear description of the issue.
3. 3If available, include invoice, receipt, transaction ID, and any relevant project or workspace identifiers.

Initiating a chargeback or payment dispute may result in temporary suspension of access, pausing of project work, or withholding of undelivered items while the matter is reviewed.

We may update this policy from time to time. The last updated date reflects the most recent revision.